Ida uses a small number of suppliers to provide the Service. Where a supplier processes Customer Personal Data on our behalf, we require it to protect that data in accordance with applicable data-protection law and our Data Processing Agreement.
We give customers at least 30 days' notice before adding or replacing a sub-processor, by emailing the account owner and updating this page. Customers may object to a change on reasonable data-protection grounds.
Last updated: 7 October 2026
| Sub-processor | Purpose | Primary processing location |
|---|---|---|
| Supabase, Inc. | Database, authentication and file storage | European Union |
| Render Services, Inc. | Application hosting | Germany |
| Vercel Inc. | Application hosting | Germany |
| OpenAI OpCo, LLC | AI model inference | United States |
| Anthropic, PBC | AI model inference | United States |
| TypeSafe AI, Inc. | AI model inference | United States |
| Image generation and editing | United States | |
| Plus Five Five, Inc. (Resend) | Transactional email | United States |
| 650 Industries, Inc. (Expo) | Mobile app notifications | United States |
| AlphaAI Technologies Inc. (Tavily) | Web search, when enabled | United States |
| Companies House (UK Department for Business and Trade) | Company research | United Kingdom |
| Functional Software, Inc. (Sentry) | Error reporting | European Union |
| PostHog, Inc. | Product analytics | European Union |
| Better Stack | Application logs | European Union |
| Raintank, Inc. (Grafana Labs) | Operational metrics and alerting | United Kingdom |
| Discord Inc. | Team notifications | United States |
Sentry, PostHog, Better Stack, Grafana and Discord receive identifiers, names and technical data, never your messages, documents or what Ida records about your business.
Ida's primary application data is stored on EU-hosted infrastructure.
Some of the sub-processors above may process Customer Personal Data outside the United Kingdom or European Economic Area. Where this constitutes a restricted international transfer, Ida uses an appropriate transfer mechanism as required by applicable data-protection law, such as an adequacy arrangement, the European Commission's Standard Contractual Clauses, and the applicable UK Addendum or International Data Transfer Agreement.
Further information about the transfer arrangements applicable to a particular sub-processor is available on request at data@runida.com.
Services you connect to Ida, such as Google Workspace, Microsoft 365 or Xero, are not Ida's sub-processors. Your own agreement with each provider governs their processing.
If we notify you that we intend to add or replace a sub-processor, you may object within 30 days on reasonable grounds relating to data protection.
Email data@runida.com and we will work with you in good faith to address the objection. If it cannot reasonably be resolved, you may terminate the affected part of the Service without penalty in accordance with the Data Processing Agreement.
For questions about our sub-processors, international transfers or data-protection practices, contact data@runida.com.
See also our Data Processing Agreement and Privacy Notice.